Luck and Lockets

SHIPPING, LAYAWAY, AND RETURNS

Shipping - Layaway - Returns

We value transparency and professionalism. Please review the policies below before placing an order. By completing a purchase, you agree to the terms outlined on this page.

 

Shipping & Delivery

We ship with great care to ensure a secure delivery experience. All packages are shipped via UPS with tracking, signature, and insured for the purchase price. We aim to ship within 1–3 business days for ready-to-ship pieces. We will communicate any exceptions, such as during travel periods or holidays.

Domestic: Continental U.S.: $40 for UPS Ground, $65 for UPS 2d Day Air, $85 for UPS Next Day Air.

We ship from NYC; UPS Ground takes approximately 1 week to the West Coast.

Alaska, Hawaii, and U.S. Territories: Please contact us for rates.

International: We ship worldwide via UPS. FedEx is available upon request—please contact us for shipping options and fees. Exceptions — European Union & Northern Ireland: As of December 13, 2024, due to the new General Product Safety Regulations, we do not ship non-antique items (less than 100 years old) to the EU or Northern Ireland. Antiques (at least 100 years old) are not affected and continue to ship as usual. Germany: We are currently not shipping to Germany due to the requirements of the German Packaging Act (VerpackG).

Address Restrictions: We do not ship to PO boxes and military and diplomatic APO/FPO/DPO addresses.

Receiving Your Delivery: We want to get your purchase to you as smoothly as possible. An adult signature is required for delivery. If an adult will not be available at the shipping address, we can ship to an authorized UPS Access Point (U.S. only), where you can pick up with a government-issued ID — but please email us before placing an order. Once a package has shipped, we cannot re-route it to a UPS Access Point for the buyer’s security and ours. Requests for other delivery changes while a package is in transit may or may not be possible; changes accepted will incur additional carrier fees, charged to the buyer. If you need timed delivery around travel or other circumstances, we are happy to accommodate if possible; please contact us before placing your order.

Unclaimed Packages: In the unlikely event that a package is returned to us by the carrier due to buyer-related issues (e.g., missed delivery attempts, refusal of delivery, or failure to collect from a UPS Access Point), all return shipping, re-shipping, and carrier fees will be charged to the buyer. We will email the buyer to initiate the re-shipment process. If we do not receive re-shipment instructions within 10 business days of this contact, we will consider the order unclaimed and return it to inventory. No refund will be issued for unclaimed orders. An unclaimed or returned package is not an authorized return and is not eligible for a refund.

NY Sales Tax & International Import Requirements

New York Sales Tax: Applicable taxes will be charged on the order total (including merchandise, services, shipping, and insurance) for shipments within New York State.

International Duties, Taxes & Import Requirements: International (outside U.S.) buyers are responsible for all import duties, taxes (including VAT/GST), customs fees, tariffs, brokerage fees, and any other import-related charges required by their country. Buyers are also responsible for ensuring that items can be lawfully imported and for complying with customs documentation requests. If a shipment is refused, delayed, or returned due to failure to pay required import charges or provide documentation, no refund, credit, or replacement will be issued.

Layaway

We would love to make your dream piece a reality. Layaway is available on certain purchases over $1000, with an immediate deposit of 1/3 and the balance in 2 payments within 60 days. Other payment schedules may also be available. All layaway purchases are final sale. No refunds or credits will be issued for layaway deposits, payments, or buyer cancellations for any reason. When a layaway begins, we remove that item from public sale and reserve it exclusively for you. Because this represents a commitment of time, loss of selling opportunity, and non-refundable payment processing costs, all amounts paid are retained as a cancellation fee if the layaway is not completed. We want your layaway experience to be successful — if you need an adjusted schedule, please contact us before a payment becomes overdue. If a payment is late by 10 business days, we reserve the right to cancel, return the item to inventory, and retain all payments made.

Returns, Processing Fee & Refunds

Returns: We want you to feel confident and happy with your purchase. If you would like to request a return, contact us within 2 business days of delivery. Returns must be shipped within 5 business days of delivery, using the instructions we provide. Items must be returned in the same condition in which they were sent, with any packaging or documentation. Returns are accepted at our discretion. Items that have been altered, damaged, worn, or lost after delivery are not eligible for return.

Refunds & Processing Fee: Refunds are issued for the purchase price only, less a 3.5% processing fee. This fee covers non-refundable payment processing and administrative costs and also applies to order cancellations after payment but before shipment. The fee is waived for bank transfer payments. Please contact us before purchase if you would like to pay by bank transfer.

Final Sale Items: The following are final sale and not eligible for return or refund: (1) shipping and insurance fees (delivery and returns); (2) customized, custom, or special orders; (3) layaway deposits, payments, or purchases; (4) sale or discounted purchases; (5) international (outside U.S.) purchases; (6) unclaimed or refused packages resulting from buyer action (see Shipping & Delivery); and (7) in-person purchases. We do not offer partial refunds, credit toward future purchases, or post-sale discounts.