Shipping - Layaway - Payments - Returns
Please review the policies below before completing your purchase. By placing an order, you agree to the terms set forth on this page.
Shipping & Delivery
We ship with great care to ensure a secure delivery experience. All packages are shipped insured via FedEx or UPS with tracking and signature required. We aim to ship in-stock pieces within 2 business days. We will communicate any exceptions, such as during travel or holidays.
Domestic: Continental US: $49 for Ground, $80 for 2nd Day Air, $100 for Next Day Air.
We ship from NYC; Ground delivery takes approximately 1 week to the West Coast.
Alaska, Hawaii, and US Territories: Please contact us for rates.
International: We ship worldwide — please contact us for shipping options. Exceptions: We are currently unable to ship to the European Union or Northern Ireland due to applicable product safety and packaging regulations.
Address Restrictions: We do not ship to PO boxes or APO/FPO/DPO addresses.
Receiving Your Delivery: An adult signature is required for delivery. For your convenience, we can ship to an authorized FedEx Location or UPS Access Point (US only) for pickup with a government-issued ID. Please email us before placing your order if you would like this option. Once a package has shipped, we cannot reroute it for pickup.
Requests for other delivery changes while a package is in transit may or may not be possible; any additional carrier fees will be charged to the buyer. If you need timed delivery around travel or other circumstances, we are happy to accommodate when possible; please contact us before placing your order.
Unclaimed Packages: In the unlikely event that a package is returned to us by the carrier due to buyer-related issues (e.g., missed delivery attempts, refusal of delivery, or failure to pick up), all return shipping, reshipping, and carrier fees will be charged to the buyer. We will email the buyer to arrange reshipment. If we do not receive reshipment instructions within 10 business days, we will consider the order unclaimed and return the item to inventory. No refund will be issued for an unclaimed order.
NY Sales Tax & International Import Requirements
New York Sales Tax: Applicable sales tax will be charged on the order total (including merchandise, services, shipping, and insurance) for shipments within New York State.
International Duties, Taxes & Import Requirements: International buyers are responsible for all import duties, taxes (including VAT/GST), customs fees, tariffs, brokerage fees, and any other import-related charges required by their country. Buyers are also responsible for ensuring that items can be lawfully imported and for complying with customs documentation requests. If a shipment is refused, delayed, or returned due to failure to pay required import charges or provide documentation, the buyer will be responsible for any resulting shipping, return shipping, customs, carrier, or other related charges.
Layaway
Layaway is available on certain purchases over $1000, with an immediate deposit of 1/3 and the balance in 2 payments within 60 days. Other payment schedules may also be available. All layaway purchases are final sale. No refunds or credits will be issued for layaway deposits, payments, or buyer cancellations for any reason. When a layaway begins, we remove the item from public sale and reserve it exclusively for you. Because this represents a commitment of time, loss of selling opportunity, and non-refundable payment processing costs, all amounts paid are retained as a cancellation fee if the layaway is not completed. If a payment is more than 10 business days late, we reserve the right to cancel the layaway, return the item to inventory, and retain all payments made. If you need an adjusted schedule, please contact us before a payment becomes overdue.
Payments, Returns, Processing Fee & Refunds
Payments: We accept payment on our website via credit card, Apple Pay, Google Pay, Link, and PayPal. Payment for international orders is accepted by bank transfer only. U.S. buyers may also pay by bank transfer by contacting us.
Returns: If you would like to request authorization for a return, contact us within 2 business days of delivery. Authorized returns must be shipped within 5 business days of delivery, following the instructions we provide. Items must be returned in the same condition in which they were sent, with any packaging or documentation. Returns are accepted at our discretion. Items that have been altered, damaged, worn, or lost after delivery are not eligible for return.
Refunds & Processing Fee: Refunds are issued for the purchase price only, less a 3.5% processing fee. This fee covers non-refundable payment processing and administrative costs and also applies to order cancellations after payment but before shipment. The fee is waived for bank transfer payments. Please contact us if you would like to pay by bank transfer.
Final Sale Items: The following are final sale and not eligible for return or refund: (1) shipping and insurance fees (delivery and returns); (2) customized, custom, or special orders; (3) layaway deposits, payments, or purchases; (4) sale or discounted purchases; (5) international purchases; (6) unclaimed or refused packages (see Shipping & Delivery); and (7) purchases made during in-person appointments. We do not offer partial refunds, credit toward future purchases, or post-sale discounts.